Privacy Policy

Last updated: 24-4-2025

1. Introduction

Chatoura.com ("we," "us," or "our") provides a chatbot-as-a-service ("Service") and is committed to protecting your privacy. This Policy explains what Personal Data we collect, why, and how you can exercise your rights.

2. Definitions

• Personal Data: any information relating to an identified or identifiable individual (e.g., name, email).
• Processing: any operation performed on Personal Data (collection, storage, disclosure, etc.).

3. Data We Collect

3.1. Information You Provide

• Account registration details (name, email, password).
• Payment information (processed by our PCI-compliant gateway).

3.2. Automatically Collected Data

• Usage data (pages visited, API calls, timestamp).
• Cookies and similar trackers for analytics and performance.

4. How We Use Your Data

• To provide and maintain the Service (authentication, support).
• To improve features and user experience (analytics, A/B testing).
• To communicate updates, security alerts, and marketing (with opt-out).

5. Legal Bases for Processing

Under GDPR, we rely on:

• Contract performance (to fulfill Service obligations).
• Legitimate interests (improving and securing our platform).
• Consent (for marketing communications; withdrawable anytime).

6. Data Sharing and Disclosure

• Service providers: hosting, payment processors, analytics partners (all bound by confidentiality).
• Legal requirements: to comply with law enforcement or legal process.

7. Data Retention

We retain Personal Data only as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.

8. International Transfers

Your data may be transferred to, and processed in, countries outside your jurisdiction (including the U.S.). We ensure adequate safeguards are in place (Standard Contractual Clauses).

9. Your Rights

Depending on your location, you may have rights to:

• Access, correct, delete, or port your Personal Data.
• Object to or restrict processing.
• Opt-out of sale of your Personal Data (CCPA).

10. Security

We implement reasonable technical and organizational measures (encryption, access controls) to protect your data against unauthorized access and disclosure.

11. Children's Privacy

We do not knowingly collect data from children under 13. If you believe we have inadvertently collected such data, contact us for deletion.

12. Changes to This Policy

We may update this Policy. We will post the new version with an updated "Last updated" date and, where required by law, notify you directly.

13. Contact Us

For questions or to exercise your rights, email us at privacy@chatoura.com.